When it comes to most warranties it seems like there are more limits, loop holes, and gray areas than actual real protection for the products. This is not the case with the Vortex binocular warranty.
As you read on I’ll explain what the Vortex VIP warranty is, what it covers, how it works, and my personal, recent experience with the warranty process.
VIP Status – Not A Hollow Promise
A few years ago I was in the market for a new pair of binoculars. I had a pair of Steiner binoculars I liked, however, after multiple times of sending them in to be fix I realized I could have bought a new pair for what it cost me to have them fixed.
I started to do some Research and found this company named Vortex. What immediately drew my attention to this company was their VIP warranty. As I researched into this unconditional warranty I found many blogs, reviews, and talked to a couple of guys at different sporting goods stores to find out if this was one of those “Too good to be true” deals.
It became very clear, very quickly, that this was no limited lifetime condition ridden warranty, it was a real unconditional warranty. This was really a game changer for me, a company that stood by their customers and their products in a way I had never come acrossed before.
When Vortex said unconditionally they meant it, with exception of intentionally causing the damage. That just makes sense. If you have any kind of accident, any kind at all, that render your optics inoperable or of a lesser quality than when brand new simply fill out the warranty form from their website and send them in. You’re covered.
Forget about tracking down that receipt because this is fully transferable and you simply won’t need it. This is especially convenient. I have a pair of older Nikons that have a limited life time warranty I bought 18 years ago, when is was a teenager, that need some repairs but I can’t find the receipt from the home town shop I bought them from.
Not having this receipt basically disables me from getting those fixed without paying for it out of my pocket. Having the VIP Warranty behind you turns everything around in your favor, and that is where Vortex is different!
It’s As Easy As 1, 2, 3
I Purchased a pair of Vortex Viper HD 10×50 binoculars 4 years ago. They were a huge upgrade to from my old binos and I was in heaven each time I used them. The image was crisp and clear and they exceeded my expectations especially for being relatively easy on my wallet.
I used them with great intensity throughout the year. I was very educated on the Vortex warranty by then, so I threw caution to the wind and just got with it in the outdoors. Everything about these binoculars was amazing me as I put them to the test.
It wasn’t until about 2 years ago that I started to notice that the lenses were starting to get scratched and scuffed. I rarely used the right cleaning tools or techniques, shame on me I know. I lived with it just out of convenience, and they still were far better than my alternates.
Then last year I was on a mule deer hunt in some high, waspy country. I got into a spot that was somewhat precarious and ended up bashing my binoculars against a rocky wall.
When I got my wind back the first thing I did was check my binos. Sure enough they had taken a hard blow and as I looked through them I was seeing everything in double.
When I got home that night I got right to work and started the warranty process. It was very easy and straight forward.
- Printed out a service request form and filled it out. This form is one page and very easy to fill out.
- Packaged them up and shipped them off.
- Received them back.
Seriously, that easy! After I sent them off I had some anxiety over them and had to call customer service. The customer service was exceptional, and they were great to reassure me that it would be fine and they would take care of me. And they DID! That was huge to me.
As I went through the process I received confirmation emails for them receiving them, and for when it was shipped. They even took care of the return shipping!
When I received them back they were as good as new. Included was a list of repairs and some literature for care. I was simply impressed, and that’s all there was too it.
All’s Well That Ends Well – Life Timer Now
Now days there is really something to be said about a company that does what it says it will do with no gimmicks, and stands up not only for its products, but for its customers.
Some may argue that there are better quality and other great warranties out there, and they may be very right.
For me Vortex has won me over with the great business model that includes an Unconditional Warranty, and products that really are of very high quality yet very affordable.
Have a great one, and get out and enjoy our great outdoors,